Return Policy

 

Returns is a scheme provided by respective sellers/Corevision Entrepreneurs Private Limited directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers/Corevision Entrepreneurs Private Limited to you. All products listed under a particular category may not have the same returns policy. For all products, the policy on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return policy on the product page for any exceptions to the table below.

The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

 

Part 1 – Category, Return Window and Actions possible

Category

Returns Window, Actions Possible and Conditions (if any)

Lifestyle: Clothing, Footwear,
Watches, Sunglasses, Fashion 
Accessories

30 days 

Refund, replacement or exchange

Lifestyle: Sport & Fitness 
Equipment,, Baby Care, Jewellery,
Footwear Accessories, Travel
Accessories, Lingerie (top-wear) 

Home: Home décor, Furnishing,
Home Improvement Tools,
Household Items, and Pet
Supplies; 

Books & More: Books, Music
Instruments, Office Supply, School
Supply and Toys

Automotive: All automotive spare
parts, accessories





10 days 

Refund or replacement

All Electronics, Furniture
and Large appliances other 
than Apple /Beats and Google Products


10 days

Replacement only 

For all functionality related issues, do contact the brand authorized 
service centre directly.

Apple / Beats & Google Products 
(Mobiles, Tablets,Laptops, Smart
Watches)


10 days 

Replacement only 

For all functionality related issues, do contact the brand 
authorized service centre directly.

Grocery



10 days Refund only

A used product in case of only manufacturing defect will be 
considered for return and refunded/exchanged as per the most
possible available option.

Education

7 days

Refund and Replacement

A used product in case of only manufacturing defect will be 
considered for return and refunded/exchanged as per the most
possible available option.

Products That Can't Be Returned

The following table contains a list of products that are not eligible for returns as per the seller's/Corevision Entrepreneurs Private Limited’s Returns Policy:

No Returns categories

Some products in the above categories are not returnable due 
to their nature or other reasons. For all products, the policy on
the product page shall prevail.
You can view the complete list of non-returnable products
below.

Category

Products that can't be returned

Auto 
Accessories

Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, 
Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions,
Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax

Automobiles

Cars, Mopeds, Motorcycles and Scooters

Bath and Spa

Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos
and Soaps

Baby Care

Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, 
Nappy, Wet Reminder, Wipes and Wipe Warmers

Cleaning 
Products

Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products,
Surface Cleaners, Stain Removers and Washing Bars/Powder

Computer/
Mobile 
Accessories

Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies 
and Software, Mobile/Tablet/Laptop Screen Guards, Screen Guard Applicators, Graphic
Cards, Processors, Motherboards, Internal Hard Drives and RAMs

Food and 
Nutrition

Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat,
Seafood, Syrups, Vegetables and other Edible Products

Fashion

Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shape wear, Socks,
Stockings and Swimsuits

Footwear 
Accessories

Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax

Gardening
Products

Plant Saplings, Plant Seeds and Soil Manure

Health Care

Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape,
Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves 
and pH Test Strip

Home Products

Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement,
Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito 
Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces
and Sprays

Hygiene

Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices,
Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, 
Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes,
Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care

Innerwear

Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests

Jewellery

Coins

Music 
Instrument
Accessories

Mouthpiece Cap/Pad/Set, Oils and Polish

Party Supplies

Balloons, Candles, Cut-outs, Decoration articles and Whistles

Personal Care

Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair
Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners,
Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail
Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral 
Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid,
Tattoo, Toners and Wigs, Lip Care, Lipstick, Nail Care, Body Care, Foot Care, Body & Skin Accessory

Pet Supplies

Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse
Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures,
Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products,
Poultice, Tail Wraps, Waste Bags and Water Troughs

Sexual Wellness

Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, 
Sexual/Pleasure Enhancement Products and Vaginal Dilators

Kindly always check a product's Returns Policy on the product page

Kindly always check a product's Returns Policy on the product page

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions:

Category

Condition

Correct Product

IMEI/ name/ image/ brand/ serial number/ article number/ bar code should
match and MRP tag should be undetached and clearly visible.

Complete Product

All in-the-box accessories (like remote control, starter kits, 
instruction manuals, chargers, headphones, etc.), freebies and combos (if any) 
should be present.

Unused Product

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered
quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, 
the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.

Undamaged 
Product

The product (including SIM trays/ charging port/ headphone port, back-panel etc.) 
should be undamaged and without any scratches, dents, tears or holes.

Undamaged 
Packaging

Product's original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller/Corevision Entrepreneurs Private Limited.

Part 3 - General Rules for a successful Return

1. In certain cases where the seller/Corevision Entrepreneurs Private Limited is unable to process a replacement for any reason whatsoever, a refund will be given.

2. During Un-box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an un-box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable. Un-box Deliveries are available in select pincodes that will be available on order summary page.

3. For products where installation is provided by Corevision Entrepreneurs Private Limited's service partners, do not open the product packaging by yourself. Corevision Entrepreneurs Private Limited’s authorised personnel shall help in unboxing and installation of the product.

Please Note:

• Un-Box Delivery will only be available in select pincodes. If your order is eligible for OBD, you will get an option to select Un-Box Delivery in the checkout page.

• In Un-Box Delivery, our Delivery Associate will open the package in front of you at the time of delivery. Both outside as well as the brand packing is opened and shown to you. This ensures that you only receive what you ordered

• In case you find the product to be missing, damaged or completely different from what you ordered please ask the Delivery Associate to take it back immediately.In case of COD you'll get your refund immediately from the Delivery Associate. In case of prepaid orders, you'll get a refund credited to your account according to seller's return policy

• Return requests for Missing, Damaged or Mis-shipment will not be accepted once Un-Box Delivery is successfully completed

• In case you find the device to be defective upon turning it on, you may contact Corevision Entrepreneurs Private Limited for replacement/refund as per the returns policy

• Card on Delivery is not acceptable for Un-Box Delivery

• Customer should complete payment before opening the box (for COD orders)

By opting in to Un-Box Delivery you are agreeing to the following Terms & Conditions:

By opting in to Un-Box Delivery you are agreeing to the following Terms & Conditions:

• You understand that for Un-Box Delivery, You are required to take the delivery of product in person after producing a valid identity card. Production of valid identity card is optional only if there are other modes of delivery available at Your pin code other than Un-Box Delivery.

• In case You choose cash on delivery mode of payment at the time of order, You understand and agree that the payment has to be made in full before the product can be opened to complete the Un-Box Delivery.

• You agree and understand that only the delivery boy ("Delivery Associate") is entitled to open product package and deliver the product to You for Your inspection

• You agree to inspect the product in the presence of the Delivery Associate and confirm on the product by signing on the mobile/paper delivery sheet. You understand that inspection means checking the physical appearance & components of the product, if any, and does not include testing the functioning of the product

• You understand that in case the product purchased is not the same as the product delivered, the delivery will be considered as 'failed' and the refund of the product price paid will be refunded as per policies of the seller of the product. In case of cash paid on delivery, the refund will be made to You immediately by the Delivery Associate.

• You agree and understand that all other policies of the seller/Website will be suitably applicable to You and the transaction completed on the Website and You agree to abide by and adhere to the same.

• You agree and understand that these terms and conditions are part and parcel of the Corevision Entrepreneurs Private Limited's ‘Terms of Use' and shall be read in conjunction with the same.